How Your Piece Is Made
Each JEŽEVA piece is thoughtfully made in Slovenia. Once your order is confirmed, the selected fabric is prepared and your piece is individually cut, sewn and carefully finished.
As most pieces are made to order, production normally takes between 1–2 weeks. Before being packed, every garment is pressed and personally inspected to ensure that its construction, finish and overall quality meet our standards.
By producing in small quantities and primarily in response to individual orders, we aim to create clothing with care while avoiding unnecessary overproduction.
Order Processing
You will receive an order confirmation by email shortly after completing your purchase. Please check that your delivery address, selected size and contact details are correct.
If you need to change your order or delivery information, please contact us as soon as possible. Changes cannot be guaranteed once production or shipping has begun.
When your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
The estimated delivery time for made-to-order pieces is within 3–4 weeks from the order date, depending on the destination.
Shipping
All orders are shipped from Slovenia.
Shipping costs are calculated according to the destination and displayed at checkout before payment. Delivery times begin once production has been completed and the order has been dispatched.
International deliveries may experience delays due to customs processing or local delivery services. Orders shipped outside the European Union may be subject to import duties, taxes or customs charges imposed by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Please make sure that your shipping address is complete and correct. JEŽEVA cannot be responsible for delays caused by incorrect address information or customs procedures outside our control.
Returns & Exchanges
We hope you will love your JEŽEVA piece. If it is not quite right, you may request a return within 14 days of receiving your order.
To be eligible for return, the item must be:
unworn, unwashed, unused and unaltered;
in its original condition;
free from stains, perfume, deodorant, make-up and other signs of wear;
returned with all original tags and packaging.
Please try garments on carefully and avoid removing the tags until you are certain that you wish to keep them.
Before returning an item, contact us at info@jezevaofficial.com and include your order number and reason for return. Please do not send an item back without prior authorisation. Once your request has been approved, you will receive the correct return instructions and return address.
For returns due to a change of mind, the customer is responsible for the return shipping cost. We recommend using a tracked shipping service, as the returned item remains the customer’s responsibility until it reaches us.
Once the return has been received, it will be inspected. If it meets the return conditions, the refund will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Where required by applicable consumer law, eligible original standard delivery charges will also be refunded.
We do not currently offer direct exchanges. If you require another size or style, please return the original item and place a new order. This helps ensure that your preferred replacement remains available.
Items made to individual measurements or otherwise personalised specifically for the customer may not be eligible for return, where permitted by applicable law. This exclusion does not necessarily apply simply because a standard-size piece was made to order.
Damaged or Incorrect Items
Every order is inspected before shipping. However, if your item arrives damaged, defective or different from the item you ordered, please contact us as soon as possible at info@jezevaofficial.com
Include your order number, a description of the issue and clear photographs of the item and packaging. Once the issue has been confirmed, we will arrange and cover the cost of the return.
Where available, you may choose a replacement. Otherwise, a full refund, including the applicable original delivery cost, will be issued after the returned item has been received and inspected. Your statutory consumer rights remain unaffected.